This error appears when connection to the Facebook profile/s is lost.

On Integrations page please open Profiles section at the top of the page. There should be a “Reconnect” button next to the profile, click it to refresh the connection. If the button isn’t there, use the following steps:

1. Log into the relevant Facebook profile

2. Follow the link(s):

- for Facebook ad accounts

- for Facebook pages

- for Instagram pages

These steps should help to resolve the error. If the error persists after completing all the steps above, please reach out to our team via chat or at support@bir.ch