Errors and troubleshooting steps
By Sara and 2 others3 authors45 articles
- “Error validating access token: The user has not authorised application”. What should I do?
- It says “Access lost” next to my ad accounts, what should I do?
- I saw a pop-up “csrf_detected”, what does it mean?
- Error “You cannot access the app till you log in to www.facebook.com and follow the instructions given.” What should I do?
- I wanted to change my subscription and received this message “You cannot release a subscription schedule that is currently in the canceled status. It must be in not_started, active status to be released”
- “An unexpected error has occurred. Please retry your request later.” What does it mean?
- I tried to pay but received “No such source” error, what should I do?
- "The rule can be applied to a max of 2000 items on each ad account."
- “Ad set budget cannot be changed as it is defined on campaign level.”
- “Facebook couldn't retrieve data for items and returned an error - the rule didn’t trigger action”
- “An unexpected error has occurred. Please retry your request later.”
- “An unknown error has occurred”
- “Failed to copy entity! AppID not configured for custom events: Specified appID either not an app, or no custom app events have been invoked for it.”
- “User does not have permission for this action: The user does not have permission for this action”
- “Failed to copy entity! (#613) Calls to this api have exceeded the rate limit”
- “Failed to copy entity! You can't use targeting_optimization with values, conversions, or app events as optimization goals in campaigns with a conversion objective...”
- “Failed to copy entity! Ad account does not have access to Instagram account: The ad account does not have access to this Instagram account. Please use an authorized Instagram account or assign an ad account to this Instagram account first”
- “Failed to copy entity! Terms not accepted: You may not run leads ads until your Facebook page has accepted Facebook's leads generation terms”
- "Your access to advertisements is restricted: You no longer have permission to use Facebook products to advertise. You cannot serve ads, manage advertising resources, or create a new ad or new business accounts"
- "#100 Missing permissions"
- "Failed to copy entity! Maximum Number of Ads Reached: Your account has reached the maximum number of ads allowed. Please delete some of your older ads"
- My sheet is active but I see this error in the logs “Google Sheet file was deleted or access to it was lost”
- “No permission to access this profile: You don't have required permission to access this profile”
- "Not Authorized for This Type of Ad: You haven't been authorized to run ads about social issues, elections or politics"
- “Can't boost post with id: X and type: carousel_album, because post objective is POST ENGAGEMENT”
- “Some detailed targeting options have been removed: This ad group includes detailed targeting options that are either no longer available or unavailable when people are excluded from the audience...”
- “This product can't be tagged on Instagram. Check your account settings and partner permissions and try again”
- “Facebook error="Campaign Spending Limit Too Low: The campaign spending limit must be at least X for this currency”
- “No Payment Method: Add a valid payment method to your ad account”
- "To create or edit an ad with an uploaded customer list, please agree to the Custom Audience Terms"
- “Call-to-Action Button Is Missing: In order to optimize your ad for link clicks, you must include a call-to-action button in your ad creative. Please edit your ad and try again”
- “Something went wrong” error
- "The reel can't be boosted: Reels that use copyrighted music can't be boosted as ads"
- "Max ad set number was reached"
- "(#100) Objective X is invalid. Use one of: OUTCOME_LEADS, OUTCOME_SALES, OUTCOME_ENGAGEMENT, OUTCOME_AWARENESS, OUTCOME_TRAFFIC, OUTCOME_APP_PROMOTION"
- "Campaign is not in active/pause" error in Post Boosting rules. How can I fix it?
- My Instagram account isn't showing up in Post Boosting rules. How can I fix it?
- "Account access credentials expired" error in Post Boosting. How do I fix it?