A subscription payment can fail for different reasons: insufficient funds, online payments disabled on the card, an expired card, or a bank security check that wasn't completed.
Find out why the payment failed
Open the Billing page.
In the Invoices section, find the failed payment – it's shown in red.
Hover over the exclamation mark to see the error.
Fix the most common causes
Card details: check that everything you entered is correct.
Funds and expiry: make sure the card has enough funds and hasn't expired.
Bank blocks: contact your card issuer. Banks often block payments on their side, especially online or international ones.
Bank confirmation (3-D Secure): European banks often ask you to confirm a card payment in your banking app or in a pop-up on the checkout page. This is a normal security check, not an error. If you don't approve it in time, the payment fails – just retry and approve it.
Use a different card
To pay with another card, add it on the Billing page.
You can also manage your saved cards there:
See all cards: the full list of cards on file.
Set a default card: used for future automatic payments.
Remove cards: if your subscription is active and set to auto-charge, at least one valid card must stay on file to avoid service interruptions.
Retry the payment
Once the card issue is fixed, click the retry button next to your plan details on the Billing page. If your bank asks you to confirm the payment, approve it.
Still need help?
Start a chat with us on the website or email support@bir.ch.