Bïrch

Quick answers to the questions we hear most

FAQs

I can’t log in to Birch

I forgot my password

How can I change my email or password?

I’m only able to log in through incognito window, otherwise it’s not loading

Logging in

What is Birch?

How does it work?

How do I connect an ad account?

What services do you provide?

What features are available on trial?

How do I start?

Can you set up everything for me?

How do I select my currency?

Can I change the language of the interface?

Can you provide me with ad account?

Do you have a specific strategy to increase sales? For scaling?

Can I earn a reward for reporting a bug or vulnerability?

Getting started

Is Birch suitable only for agencies or for smaller teams as well?

Is there a limit on the number of ad accounts I can connect?

Can I invite a client to my account?

How many clients or team members can I add to my account?

Can I restrict access for my employees / team members and clients?

Agencies and Enterprise related

How long is the trial for?

Will I get automatically charged when free trial ends?

What happens when trial expires?

I have about 50 ad accounts, what plan should I pick?

Can I pay via bank transfer?

What payment methods are available?

Can I edit my invoices?

How to deal with payment issues and learn about payment errors

My card was declined. What should I do?

How to retry a subscription payment?

Got a coupon? Learn how to apply the discount to your Bïrch account

How to apply a discount code?

Learn how to edit your billing details for the invoices

How can I update my billing address and tax number?

Can I change my billing country or billing company?

Trial, billing, plan limits

I’ve got a "Policy violation" warning when I tried to connect my ad account. What should I do?

Can I promote my Instagram page with your tool?

Do you have public API?

Do you have Webhooks integration?

Integrations

How does Signals Gateway work?

What benefits does Signals Gateway offer?

What is the recommended setup for event tracking?

What is the difference between Meta Conversions API Gateway and Signals Gateway?

Should I use Signals Gateway if I’m already using Meta Conversions API Gateway?

Which data hosting options do you offer?

How to install the Signals Pixel code on Shopify

This collection contains frequently asked questions about Bïrch Hub - what is Signals Gateway, Meta Conversions API, their difference etc.

Bïrch Hub

How many ad accounts can I apply one rule to?

How do I know which ads will be checked by an automated rule?

I want to filter out ads that have a specific tag in their name, how can I do it?

Do you have rule templates that I can use?

Can the rule check every 5 minutes?

Can I do a test run of the automated rule?

Can I get notified when my ads were paused or started?

My rule doesn’t seem to work, where can I  see the reason?

I’ve got an error in my rule, how can I check it?

Can I export rule logs or Activity logs?

Can I use "Results" and "Cost per result" metrics in rules and reports?

Can I use my custom events in rules and regular reports?

Explaining attribution window setting

Why do I see different metrics in Ads Manager and in Birch rule logs?

Why campaign/ad set/ad was paused when it's supposed to be live (and vice versa)?

Are Google metrics updated with delays?

Do the ads copies keep the engagement of original ads?

Choose the bid option that matches your business goals

Meta bidding strategies

Automated rules

How can I use Birch to gain followers for my page?

Where do I see the results of post boosting?

Post Boosting

I created a report but I see 0 values for metrics, how do I fix this?

How do I share a report with the client?

Can I export a report as PDF or CSV?

Is it possible to white-label Birch reports?

Regular reports, Top Creatives and Top Audiences

Can I use my existing audiences from Meta in Birch?

Custom metrics, audiences and timeframes

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Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

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