Bïrch

Find the fix for a specific error message you're seeing

Troubleshooting errors

“Error validating access token: The user has not authorised application”. What should I do?

It says “Access lost” next to my ad accounts, what should I do?

I saw a pop-up “csrf_detected”, what does it mean?

Error “You cannot access the app till you log in to www.facebook.com and follow the instructions given.” What should I do?

Integrations

I wanted to change my subscription and received this message “You cannot release a subscription schedule that is currently in the canceled status. It must be in not_started, active status to be released”

I tried to pay but received “No such source” error, what should I do?

Billing

"The rule can be applied to a max of 2000 items on each ad account."

“Ad set budget cannot be changed as it is defined on campaign level.”

“Facebook couldn't retrieve data for items and returned an error - the rule didn’t trigger action”

“An unexpected error has occurred. Please retry your request later.”

“An unknown error has occurred”

“Failed to copy entity! AppID not configured for custom events: Specified appID either not an app, or no custom app events have been invoked for it.”

“User does not have permission for this action: The user does not have permission for this action”

“Failed to copy entity! (#613) Calls to this api have exceeded the rate limit”

“Failed to copy entity! You can't use targeting_optimization with values, conversions, or app events as optimization goals in campaigns with a conversion objective...”

“Failed to copy entity! Ad account does not have access to Instagram account: The ad account does not have access to this Instagram account. Please use an authorized Instagram account or assign an ad account to this Instagram account first”

“Failed to copy entity! Terms not accepted: You may not run leads ads until your Facebook page has accepted Facebook's leads generation terms”

"Your access to advertisements is restricted: You no longer have permission to use Facebook products to advertise. You cannot serve ads, manage advertising resources, or create a new ad or new business accounts"

"#100 Missing permissions"

"Failed to copy entity! Maximum Number of Ads Reached: Your account  has reached the maximum number of ads allowed. Please delete some of your older ads"

My sheet is active but I see this error in the logs “Google Sheet file was deleted or access to it was lost”

Items not matching the "Status is active” filter in Meta automated rules

"Meta rejected this request due to the deprecated 'Instagram Explore Home' placement on the source ad set "

Meta rules

“Bids can be changed only on ad group/keyword levels”

"Budget can be changed only on campaign level”

Google rules

“40002: ad not valid”

"To change your budget now set it to at least 105% of your current spend. Otherwise set a scheduled budget change"

“Only one objective-based filter can be used when setting up the scope of the rule in TikTok”

TikTok rules

“No permission to access this profile: You don't have the required permission to access this profile”

"Not Authorized for This Type of Ad: You haven't been authorized to run ads about social issues, elections or politics"

“Can't boost post with id: X and type: carousel_album, because post objective is POST ENGAGEMENT”

“Some detailed targeting options have been removed: This ad group includes detailed targeting options that are either no longer available or unavailable when people are excluded from the audience...”

“This product can't be tagged on Instagram. Check your account settings and partner permissions and try again”

“Facebook error="Campaign Spending Limit Too Low: The campaign spending limit must be at least X for this currency”

“No Payment Method: Add a valid payment method to your ad account”

"To create or edit an ad with an uploaded customer list, please agree to the Custom Audience Terms"

“Call-to-Action Button Is Missing: In order to optimize your ad for link clicks, you must include a call-to-action button in your ad creative. Please edit your ad and try again”

“Something went wrong” error

"The reel can't be boosted: Reels that use copyrighted music can't be boosted as ads"

"Max ad set number was reached"

"(#100) Objective X is invalid. Use one of: OUTCOME_LEADS, OUTCOME_SALES, OUTCOME_ENGAGEMENT, OUTCOME_AWARENESS, OUTCOME_TRAFFIC, OUTCOME_APP_PROMOTION"

"Campaign is not in active/pause" error in Post Boosting rules. How can I fix it?

My Instagram account isn't showing up in Post Boosting rules. How can I fix it?

"Account access credentials expired" error in Post Boosting. How do I fix it?

"Performance goal isn't available: You can't use the selected performance goal with your campaign objective. Please select a different goal, or edit your campaign."

Post boosting

"Ad operation failed: This ad contains or refers to content that has been blocked by our security system."

“WhatsApp number required: reconnect your WhatsApp number to the Facebook page or Instagram account to run this ad”

"Ad Creative Is Incomplete" Error

"Ad operation failed: This ad contains or is content that has been blocked by our systems of security" Error

"Missing or Invalid Fields in the Promoted Objects" Error (LEAD_GENERATION / page_id)

Creation

"Audience can’t be created: Your lookalike source needs to include at least 100 people in the same country in your audience location. Please choose a different audience location or lookalike source"

Assets

The "Claim account" button stays visible after clicking on it

Unable to verify your domain/CNAME record doesn't point to the correct target

"I already added the code in the head but it's still not fetching in Signals Gateway."

All steps are complete, but events still aren't coming through

"Some of my events are showing up, but others are missing."

I see PageView, but other events are missing

Birch Hub

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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