Bïrch

Check out this article for step-by-step instructions on changing your account settings

How to change an email or password to your Birch account

Define the ad accounts and features access for each team member

Inviting users and managing permissions

Managing multiple companies

Find out how to manage your Birch account in case you want to discontinue the usage

How to delete your Birch account

Manage your password, email, and account details

Account settings

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Overview of Birch features

Getting started with Birch

How to set up a Birch account for your agency

Workspaces: How to organize your Birch account

Understanding Highlights & Widgets in Birch

How to split an existing workspace into several workspaces

Birch Online Support

Getting started

How do I connect my Meta ad accounts?

How to change your Meta integrations after migrating to MMA

How to verify admin access to your Meta Ad Account, Page, and Instagram Account

How do I connect my Google Ads accounts?

Google Ads integration explained

TikTok integration explained

Snapchat Ads integration explained

Ad platforms

What is Slack integration for and how to integrate Slack with Birch

Can I give specific users access to Birch in Slack?

How to use Google Sheets integration in automated rules

How Hyros integration works

How AppsFlyer integration works

How Wicked Reports integration works

What is Youtube integration for?

Google Analytics integration explained

How Adjust integration works

Integrations

Meta ad account statuses: meaning and handling

My Meta ad account was disabled by mistake. How can I open a dispute?

My Meta Ads account was disabled: possible reasons

Meta ad account status

My Meta pages seem to have lost connection. What should I do?

I don't see my Meta ad account on the Platforms page. What do I do?

I don't see my Meta page or Instagram account on the Platforms page. What do I do?

My Meta account seems to have lost connection. How can I fix it?

I don't see my Slack channel to send notifications to. What is wrong?

Remove Birch business integration

Troubleshooting connection issues to your Google account

Connection help

How does our billing work?

About additional charges

About additional charges (legacy plans)

Essential vs Pro plans

FAQs: Birch EUR and USD billing

Birch Referral Program

Pricing & Billing

How to upgrade my account and how do I get charged if I upgrade/downgrade?

Upgrades and Downgrades

How can I estimate what plan suits me?

How does an annual subscription work?

Do you offer custom plans or agency pricing?

Plan types

How can I cancel my subscription?

Can I pause my subscription?

Cancellation

Getting started with Birch AI

Getting Started with Routines

Birch AI Prompting Guide

Business Context for Birch AI

Meta MCP Tools

Birch AI

Setting up Birch MCP

Birch MCP: Overview & Use Cases

Birch MCP

Signals Gateway Setup Guide

How Gateway Billing Works

Birch Hub

Getting started with Stage using Google Drive

Getting started with Stage using Google Sheets

Stage: supported ad formats and limitations

How Stage pricing works

Stage

Launch

How to create Post Boosting rules

How to read Post Boosting rule logs

How to define budget in Post Boosting rules

"Number of posts promoted at once" setting explained

Facebook & Instagram Auto Post Boosting

Common ways to use Post Boosting rules

How Launcher works

Upload creatives in bulk with Google Drive integration

My Instagram account isn't showing up in Launcher. How can I fix it?

Can I use existing posts in Launcher?

How to launch and manage retargeting campaigns

How to quickly reuse the creatives used in Launcher

How to Automatically Assign Media to the  Placements

Launcher

How to create a Saved Audience in Birch

Creating lookalike audiences in Birch

How to create a custom audience based on a customer list with Google Sheets

Custom audiences formatting guidelines

Audiences

Automate

Creating automated rules

How to share a rule with another Birch user

How to read rules logs

Using multiple budget-modifying tasks with “once a day” frequency

How to use webhooks

Rule settings

Scope of the rules

Conditions of the rules

Schedule of the rules

How to create a Custom metric?

How to export  the attribution and tracking data into Google Sheets

Custom metrics

Main Types of Birch Automation Rules

Pause type rules

Start type rules

Day parting: Pause and start at a specific time

Rules Examples for all platforms