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I see PageView, but other events are missing

"Some of my events are showing up, but others are missing."

If PageView is showing up in Signals Gateway but other events (like Lead or Purchase) aren't, this is almost always because the tracking line for that specific event hasn't been added to your snippet yet. PageView fires automatically once the base snippet is installed — every other event needs its own line added manually, at the point in your site where that action happens.

How to add a missing event

For example, to track Lead events (commonly used for purchase/conversion tracking), add the following line to your pixel snippet, directly after the line cbq('track', 'PageView'):

cbq('track', 'Lead')

The same applies to any other event you want to track — each one needs its own cbq('track', '<EventName>') line added to the snippet, placed at the point in your code where that action actually occurs (e.g. after a form submission or on your order confirmation page).

After adding the line

Once you've updated the snippet:

  1. Confirm the new line was saved and published/deployed on your live site (not just a draft).

  2. Give it a little time to propagate before checking again.

  3. Trigger the event on your live site (e.g. submit the form or complete a test purchase) and check Signals Gateway again.

Still not showing up?

If you've added the line, given it time, and triggered the event, but it's still not appearing, [contact support] with:

  • The event name you added

  • Where in your site/code the line was placed

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