Skip to main content

I created a report but I see 0 values for metrics, how do I fix this?

Sara avatar
Written by Sara
Updated this week

First of all, please make sure that your profile is still connected to Bïrch and access isn’t lost. Go to Integrations page - Meta Ads and open Profiles section. If access is lost you will see a button “Reconnect” next to a respective profile, if it’s there, click it to refresh the connection.

Please also make sure you selected an Attribution window that works in your case, and try enabling/disabling ‘Use ad set attribution window’ setting.

For further assistance, please reach out to our team at support@bir.ch 🙌🏼

Did this answer your question?