Skip to main content
All CollectionsErrors and troubleshooting stepsMeta rules
“Facebook couldn't retrieve data for items and returned an error - the rule didn’t trigger action”
“Facebook couldn't retrieve data for items and returned an error - the rule didn’t trigger action”
Sara avatar
Written by Sara
Updated over 2 months ago

This is a temporary error received from Meta API, it means API is experiencing temporary issues. This type of error usually goes away automatically within a short period of time.

Meanwhile what you can try refreshing the connection between your Facebook account and the platform using the links below. Make sure to log in to your Facebook profile connected to Bïrch before using the links:

- for Instagram

If you need further help, please reach out to us via the chat bubble in the bottom right corner or email to support@bir.ch

Did this answer your question?